Interested in joining our growing team? 

 

Thanks for your interest in joining our rockstar team at Estrela! We are currently hiring for the position below. All future opportunities will also be shared publicly via our LinkedIn page. Be sure to follow us there:

Estrela Consulting on LinkedIn

Available Position: Client Experience Manager (Part-Time)

Location: Remote Work (Must be Ohio-based)

Summary of Opportunity:

Estrela Consulting is searching for a part-time Client Experience Manager to support a robust college planning firm. The Client Experience Manager is responsible for ensuring that Estrela delivers an exceptional and personalized experience to current and prospective clients. This is an exciting opportunity to join a successful and highly regarded firm in the college planning space. Estrela Consulting offers a competitive hourly rate for this part-time remote position, with compensation commensurate with experience and the scope of responsibilities outlined below.

Primary Responsibilities:

  • Ensure the entire client lifecycle is an exceptional experience tailored to the specific needs of each client

  • Deliver prompt, friendly and professional communication to clients via multiple channels, including email, phone, and chat

  • Educate and inform clients about how Estrela’s services can add value

  • Maintain accurate client records, including data entry in Customer Relationship Management (CRM) system

  • Follow up on inquiries from existing and prospective clients

  • Develop and update processes for efficiency and recommend improvements as needed

  • Schedule meetings/appointments with clients, schools and business partners

  • Create and run reports using Estrela’s CRM system to support operations and decision-making

  • Handle day-to-day office management tasks

Qualifications:

  • Passion for delivering an outstanding client experience

  • Excellent written and verbal communication skills

  • Exceptional interpersonal and relationship-building capabilities 

  • Experience working with demanding clients

  • Proactive self-starter with ability to successfully multi-task

  • Team player and collaborative style

  • Outstanding listener, always focused on the client’s needs

  • Strong analytical and problem solving capabilities

  • Technologically savvy

  • Maintains strict confidentiality

  • Professional demeanor and approach

Experience/Education:

  • Bachelors degree required

  • Proficient with Google Business Suite and HubSpot CRM

  • Minimum 5 years work experience desired

  • Experience in client relations/customer service role desired

  • Experience in marketing and/or event planning desired

Interested candidates should submit a resume, three references, and a cover letter sharing why this role speaks to you and what you can bring to the Estrela team. Please send all documents via email with the subject line "Client Experience Manager Position with Estrela" to: Info@EstrelaConsulting.com. Review of candidates will begin immediately and interviews will be conducted in May with a start date expected in June.

About Estrela Consulting:

Founded in 2008, Estrela Consulting is a full-service educational consulting firm based in Ohio. We offer a comprehensive college planning program, guiding our students through their entire college admission journey. Our services include assistance with the college search process, practice interviewing, application and essay review, guidance with the scholarship/financial aid process, and aptitudes/career assessments. Our highly individualized approach has helped students from around the world find the “right fit” academically, socially, and financially at colleges across the U.S. and abroad.

Estrela Consulting is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or any other protected characteristic. We encourage applications from candidates of all backgrounds who are passionate about helping students navigate the college admissions journey.